Privacy Policy

What Information We Collect

When you place an order or create an account on HairQure, we collect:

• Contact information — your full name and email address.
• Shipping address — the delivery address you provide at checkout, including city, postal code, and country.
• Phone number — if provided, for delivery coordination.
• Payment information — processed securely through Stripe. We never see, store, or have access to your full card number. Stripe handles all payment data under PCI-DSS Level 1 compliance.
• Order history — what you purchased, when, and delivery status.
• Device and browsing data — your IP address, browser type, pages visited, and referring URL, collected automatically through cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment — to process, ship, and deliver your purchases to the UK, UAE, or Canada.
• Customer communication — to send you order confirmations, shipping updates, and respond to support inquiries.
• Email marketing — if you subscribe to our newsletter, we may send product announcements, hair care tips, and promotional offers. You can unsubscribe at any time using the link at the bottom of any email.
• Website improvement — to understand how visitors use our site so we can improve the shopping experience.
• Fraud prevention — to detect and prevent fraudulent transactions.

We will never sell your personal information to third parties. Period.

Third-Party Services

We work with a small number of trusted third-party services to operate our business. These services only receive the data they need to perform their specific function:

• Stripe — handles all payment processing. Your card details go directly to Stripe’s secure servers. We never store payment card information on our systems.
• Shipping carriers — we share your name and shipping address with our delivery partners to fulfill your order. The specific carrier depends on your delivery country (UK, UAE, or Canada).
• Analytics providers — we use analytics tools to understand site traffic and user behavior in aggregate. This data is anonymized wherever possible.
• Email service providers — if you opt into marketing emails, your email address is shared with our email platform to deliver newsletters and promotional content.

Each of these providers has their own privacy policies, and we encourage you to review them. We do not share your data with any third parties for advertising purposes.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and to improve your experience. Here is what we use them for:

• Essential cookies — required for the site to function. These keep your shopping cart intact as you browse, maintain your session, and remember your preferences.
• Analytics cookies — help us understand how visitors interact with the site, which pages are popular, and where people drop off. This data helps us improve the shopping experience.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features, such as the shopping cart.

Data Retention

We keep your personal information only for as long as we need it:

• Order data — retained for a minimum of 6 years to comply with tax and accounting regulations in our operating regions.
• Account data — kept for as long as your account is active. If you request deletion, we will remove your account data within 30 days, except where we are legally required to retain it.
• Marketing data — retained until you unsubscribe. Once you opt out, your email is removed from our marketing lists within 48 hours.
• Analytics data — aggregated and anonymized data may be retained indefinitely, as it cannot be linked back to any individual.

Your Rights

You have the right to control your personal data. Depending on your location (UK, UAE, or Canada), you may have specific rights under GDPR, PDPL, or PIPEDA. In all cases, you can:

• Access your data — request a copy of all personal information we hold about you.
• Correct your data — ask us to update or fix any inaccurate information.
• Delete your data — request that we erase your personal information, subject to legal retention requirements.
• Withdraw consent — opt out of marketing communications at any time.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, email us at info@hairqure.ae. We will respond to your request within 30 days.

Children’s Privacy

Our website and services are not directed at children under age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@hairqure.ae and we will promptly delete the information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. Payment processing is handled entirely by Stripe, which maintains the highest level of PCI compliance.

While no method of transmission over the internet is 100% secure, we are committed to protecting your data using industry-standard practices.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will update the “last updated” date at the bottom of this page and, where appropriate, notify you by email. We encourage you to review this page periodically.

Get in Touch

If you have any questions about this privacy policy or how we handle your data, contact us at:

Last updated: March 2026