Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all HairQure products. If you are unhappy with your purchase for any reason, you have 30 days from the date you received your order to request a return and refund.

The 30-day window begins on the delivery date as confirmed by your tracking information, not the date you placed the order.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

Items that do not meet these conditions may not be eligible for a refund. We will notify you if a return is declined and arrange to ship the item back to you.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened hair care products — any oil, butter, or mist where the seal has been broken or the product has been used, even partially. This is a strict hygiene policy to protect all customers.
• Items purchased more than 30 days ago — returns requested after the 30-day window will not be accepted.
• Gift cards — if offered, gift cards are non-refundable.

How to Start a Return

To initiate a return, follow these steps:

1. Email us at info@hairqure.ae with the subject line “Return Request” and include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for approval — our team will review your request and respond within 2 business days with instructions on where to send the return.
3. Ship the item — pack the product securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Please do not send returns without first contacting us. Unauthorized returns may not be processed.

Refund Process and Timeline

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

• Approved refunds are processed back to your original payment method through Stripe.
• Refunds typically take 7 to 10 business days to appear on your statement after approval, depending on your bank or card issuer.
• You will receive a confirmation email once the refund has been issued on our end.

If more than 10 business days have passed since your refund was approved and you have not received it, please check with your bank first. If the issue persists, contact us at info@hairqure.ae and we will investigate.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, except in the following cases:

• Defective or damaged products — if your item arrived damaged or is defective, we will cover the return shipping cost.
• Wrong item sent — if we shipped the wrong product, return shipping is on us.

Original shipping charges (if any were paid) are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing items, contact us within 7 days of delivery at info@hairqure.ae. Please include:

• Your order number.
• A description of the issue.
• Photos of the damaged or defective item and its packaging.

For confirmed defective or damaged products, we will send you a free replacement at no additional cost. If the product is out of stock, we will issue a full refund instead. You will not need to return the damaged item unless we specifically request it.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please initiate a return for the original item and place a new order for the product you want.

This ensures the fastest processing time so you get the right product as quickly as possible.

Need Help with a Return?

Our team is here to help. If you have any questions about returns, refunds, or damaged items, do not hesitate to reach out: